Privacy Policy

Introduction

Skagway.tech ("we," "our," or "us") operates the SparkMailr email API platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, do not use our Service.

Information We Collect

Personal Information

We collect information you provide directly to us, such as when you:

• Create an account or register for our Service
• Use our API or web dashboard
• Contact us for support or sales inquiries
• Subscribe to our newsletter or marketing communications
• Participate in surveys or feedback programs

This information may include:

• Account Information: Name, email address, company name, billing address
• Contact Information: Phone number, mailing address, time zone
• Payment Information: Billing details, payment method (processed by third-party providers)
• Communication Data: Messages, support tickets, feedback you send to us

Usage Information

We automatically collect certain information about your use of our Service:

• API Usage: Request logs, response times, error rates, usage patterns
• Email Data: Email content, recipient information, delivery status, engagement metrics
• Device Information: IP address, browser type, operating system, device identifiers
• Website Usage: Pages visited, time spent, click patterns, referral sources

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze how you use our Service
• Provide personalized content and advertisements
• Improve our Service performance and functionality

How We Use Your Information

Primary Purposes

We use your information to:

• Provide Our Service: Process and deliver emails, maintain your account, provide customer support
• Improve Our Service: Analyze usage patterns, identify and fix issues, develop new features
• Communicate With You: Send service updates, respond to inquiries, provide technical support
• Process Payments: Handle billing, process payments, prevent fraud
• Comply With Legal Obligations: Meet regulatory requirements, respond to legal requests

Marketing and Communications

With your consent, we may use your information to:

• Send you marketing communications about our Service
• Share product updates and new features
• Invite you to participate in surveys or beta programs
• Provide personalized content and recommendations

You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

Information Sharing and Disclosure

We Do Not Sell Your Personal Information

We do not sell, trade, or otherwise transfer your personal information to third parties for monetary consideration.

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our Service:

• Cloud Infrastructure: AWS, Google Cloud for hosting and data storage
• Payment Processing: Stripe, PayPal for payment processing
• Analytics: Google Analytics, Mixpanel for usage analytics
• Email Delivery: Third-party email service providers for message delivery
• Customer Support: Zendesk, Intercom for customer service tools

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

Data Security

Security Measures

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: All data is encrypted in transit (TLS 1.3) and at rest (AES-256)
• Access Controls: Multi-factor authentication and role-based access controls
• Network Security: Firewalls, intrusion detection, and DDoS protection
• Regular Audits: Security assessments and penetration testing
• Employee Training: Security awareness training for all staff

Data Breach Response

In the event of a data breach, we will:

• Notify affected users within 72 hours of discovery
• Report to relevant authorities as required by law
• Take immediate steps to contain and remediate the breach
• Provide regular updates on our response efforts

Your Privacy Rights

Access and Portability

You have the right to:

• Request access to your personal information
• Receive a copy of your data in a portable format
• Know what personal information we have about you

Correction and Deletion

You have the right to:

• Correct inaccurate or incomplete personal information
• Request deletion of your personal information
• Withdraw consent for data processing

Objection and Restriction

You have the right to:

• Object to processing of your personal information
• Request restriction of processing
• Opt out of marketing communications

Exercising Your Rights

To exercise any of these rights, please contact us at:

Data Retention

Retention Periods

We retain your personal information for as long as necessary to:

• Provide our Service to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our Service and develop new features

Specific Retention Periods

• Account Information: Until account closure + 7 years
• Email Content: 30 days after delivery
• Usage Logs: 12 months
• Marketing Data: Until consent is withdrawn
• Legal Records: As required by applicable law

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers:

• Standard Contractual Clauses: EU-approved data transfer agreements
• Adequacy Decisions: Transfers to countries with adequate data protection
• Certification Programs: Privacy Shield successor frameworks
• Consent: Your explicit consent for specific transfers

Children's Privacy

Our Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Sending you an email notification
• Updating the "Last updated" date at the top of this policy

We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: